Law of CONSUMER PROTECTION (Student Edition) By V.K Agarwal, 5th Edition 2025

Law of CONSUMER PROTECTION (Student Edition) By V.K Agarwal, 5th Edition 2025

Law of CONSUMER PROTECTION (Student Edition) By V.K Agarwal, 5th Edition 2025

Content

Part 1

Introduction

I.1     International Developments

I.2     Consumer Protection in India

I.3     Salient Features of the Consumer Protection Act, 2019

I.4     Competition Act, 2002

Part 2

The Consumer Protection Act, 2019

• Preamble – Purpose and Nature


• Preamble of the Act

CHAPTER I

PRELIMINARY

1. Short title, extent, commencement and application


2. Definitions

• 0     Definition Clause


• 1     Advertisement [Clause (1)]


• 2     Appropriate Laboratory [Clause (2)]


• 3     Branch Office [Clause (3)]


• 4     Central Authority [Clause (4)]


• 5     Complainant [Clause (5)]


• 6     Complaint [Clause (6)]


• 7     Consumer [Clause (7)]


• 8     Consumer Dispute [Clause (8)]


• 9     Consumer Rights [Clause (9)]


• 10   Defect [Clause (10)]


• 11   Deficiency [Clause (11)]


• 12   Design [Clause (12)]


• 13   Direct Selling [Clause (13)]


• 14   Director General [Clause (14)]


• 15   District Commission [Clause (15)]


• 16   E-commerce [Clause (16)]


• 17   Electronic Service Provider [Clause (17)]


• 18   Endorsement [Clause (18)]


• 19   Establishment [Clause (19)]


• 20   Express Warranty [Clause (20)]


• 21   Goods [Clause (21)]


• 22   Harm (Clause (22)]


• 23   Injury [Clause (23)]


• 24   Manufacturer [Clause (24)]


• 25   Mediation [Clause (25)]


• 26   Mediator [Clause (26)]


• 27   Member [Clause (27)]


• 28   Misleading Advertisement [Clause 28)]


• 29   National Commission [Clause (29)]


• 30   Notification [Clause (30)]


• 31   Person [Clause (31)]


• 32 Prescribed [Clause (32)]


• 33 Product [Clause (33)]


• 34 Product Liability [Clause (34)]


• 35 Product Liability Action [Clause (35)]


• 36 Product Manufacturer [Clause (36)]


• 37 Product Seller [Clause (37)]


• 38 Product Service Provider [Clause (38)]


• 39 Regulations [Clause (39)]


• 40 Regulator [Clause (40)]


• 41 Restrictive Trade Practice [Clause (41)]


• 42 Service [Clause (42)]


• 43  Spurious Goods [Clause (43)]


• 44  State Commission [Clause (44)


• 45  Trader [Clause (45)]


• 46  Unfair Contract [Clause (46)]


• 47  Unfair Trade Practice [Clause (47)

CHAPTER II

CONSUMER PROTECTION COUNCILS

1. Central Consumer Protection Council


2. Procedure for meetings of Central Council


3. Objects of Central Council


4. State Consumer Protection Councils


5. Objects of State Council


6. District Consumer Protection Council


7. Objects of District Council

CHAPTER III

CENTRAL CONSUMER PROTECTION AUTHORITY

1. Establishment of Central Consumer Protection Authority


2. Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners


3. Vacancy, etc., not to invalidate proceedings of Central Authority


4. Appointment of officers, experts, professionals and other employees of Central Authority


5. Procedure of Central Authority


6. Investigation Wing


7. Power of District Collector


8. Complaints to authorities


9. Powers and functions of Central Authority


10. Power of Central Authority to refer matter for investigation or to other Regulator


11. Power of Central Authority to recall goods, etc.


12. Power of Central Authority to issue directions and penalties against false or misleading advertisements


13. Search and seizure


14. Designation of any statutory authority or body to function as Central Authority


15. Appeal


16. Grants by Central Government


17. Accounts and audit


18. Furnishing of annual reports, etc

CHAPTER IV

CONSUMER DISPUTES REDRESSAL COMMISSION

28.    Establishment of District Consumer Disputes Redressal Commission 29.    Qualifications, etc., of President and mLaw of CONSUMER PROTECTION (Student Edition) By V.K Agarwal, 5th Edition 2025embers of District Commission 30.    Salaries, allowances and other terms and conditions of service of President and members of District Commission 31.    Transitional provision 32.    Vacancy in office of member of District Commission 33.    Officers and other employees of District Commission 34.    Jurisdiction of District Commission 35.    Manner in which complaint shall be made 36.    Proceedings before District Commission 37.    Reference to mediation [Prior to substitution by Mediation Act, 2023] 38.    Procedure on admission of complaint 39.    Findings of District Commission 40.    Review by District Commission in certain cases 41.    Appeal against order of District Commission 42.    Establishment of State Consumer Disputes Redressal Commission 43.    Qualifications, etc., of President and members of State Commission 44.    Salaries, allowances and other terms and conditions of service of President and members of State Commission