Law of Consumer Protection with E-Commerce

This 2024 Edition of Law of Consumer Protection with E-Commerce by D.P. Mittal serves as a comprehensive and authoritative reference for legal practitioners, consumer rights advocates, e-commerce businesses, regulators, and academicians dealing with consumer protection in both offline and online markets.

The book presents the complete text of the Consumer Protection Act, 2019, along with the Consumer Protection (E-Commerce) Rules, 2020 and other allied rules, regulations, and case law. It provides a detailed analysis of consumer rights, dispute redressal mechanisms, and compliance requirements, with a special emphasis on the rapidly expanding e-commerce sector.

The content spans the full scope of consumer protection law, including:

• Rights of consumers under the Consumer Protection Act, 2019

• Structure and functioning of Consumer Dispute Redressal Commissions

• Consumer Protection (E-Commerce) Rules, 2020 – obligations of e-commerce entities and sellers

• Provisions relating to product liability and unfair trade practices

• Misleading advertisements and penalties under the Act

• Jurisdiction, limitation, and procedural aspects of consumer complaints

• Mediation and settlement of consumer disputes

• E-commerce compliance, grievance redressal, and data protection obligations

• Case law analysis and judicial interpretations of key provisions

• International perspectives on consumer protection in e-commerce

This edition is particularly suitable for:

• Legal practitioners specialising in consumer rights and commercial law

• E-commerce companies, online sellers, and marketplace operators

• Consumer rights organisations and advocacy groups

• Academicians, researchers, and students of law, commerce, and public policy

• Regulators and policymakers formulating consumer protection frameworks

Whether used for litigation, compliance management, academic study, or consumer advocacy, this updated edition delivers a complete legislative, procedural, and practical understanding of the law of consumer protection with a focus on e-commerce as applicable in 2024.